Customer Support Specialist - Remote

Overview

As a Tovala Customer Support Specialist, you will work with the Customer Support Team to help our customers have a seamless and enjoyable experience with our company. You’ll be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from our customers are addressed in a timely, appropriate, and fun manner.

In Short

• Monitor and respond to email inquiries.
• Answer questions and resolve issues in real-time via online chat.
• Provide Tech Support help when troubleshooting the oven or App.
• Educate customers around all aspects of our service and product.
• Use Zendesk and other CRM software to maintain records of customer interactions.
• Document common trends to detect underlying problems.
• Share perspective on trending topics to improve products and services.
• Maintain high customer satisfaction.
• Collaborate with the team while being productive independently in a remote setting.
• Have fun and create a family-like environment for customers.

Requirements

• Strong writing skills that display empathy and active listening.
• Excitement in challenging situations and problem-solving.
• Ability to work extended business hours and weekends.
• Strong computer skills and fast typing skills (40+ wpm).
• Bonus: experience with Zendesk, Slack or similar support tools.

Benefits

• Comprehensive healthcare coverage.
• 401k with match.
• Free Tovala Smart Oven and discounted Tovala meals.
• Competitive equity package.
• Various perks including recognition programs and casual dress code.