Customer Support Specialist - Remote

Overview

If you are a tech-savvy person with exceptional social skills and a passion for customer service, then this is the role for you. As a Customer Support Specialist, you will leverage your understanding of process automation and technical support to assist our customers at both the 1st and 2nd level. You will also support applications in active use and provide solutions that enhance our customer experience.

In Short

• Provide customer support at 1st & 2nd level for PIM customer environments and interfaces.
• Consultation, implementation, and technical support in process automation.
• Support applications in productive use.
• Data analysis for automatic processing.
• Assist in maintaining internal IT.

Requirements

• Completed education as a computer scientist or in a customer-oriented field with a technical background.
• Strong social skills and a good understanding of customer care core values.
• Experience in customer support, especially in technical environments.
• Understanding of process automation with the ability to consult and provide technical support.
• Experience in supporting applications in productive use.
• Structured approach, careful and precise work style.
• Active English proficiency.

Benefits

• Home Office is actively supported through our Work from Anywhere framework.
• Our virtual office is powered by the best-in-class digital platforms—Google Workspace, Odoo, and HubSpot—all enhanced with integrated AI support to streamline your workflow and maximize productivity.
• A proven framework for agile work from anywhere, supporting flexible, empowered working.
• Continuous learning and improvement through kaizen with access to over 6,000 world-class courses.
• No hierarchies, just international and open-minded teams.