Customer Support Specialist (German Speaking) - Remote

Overview

As a Customer Support Specialist, you will leverage your understanding of process automation and technical support to assist our customers at both 1st and 2nd level, enhancing their experience with our applications.

In Short

• Provide customer support at 1st and 2nd level for PIM environments and MAM systems.
• Consultation, implementation, and technical support in process automation.
• Manage applications in productive use.
• Data analysis for automated processing.
• Engage in internal IT support.

Requirements

• Completed training as a computer scientist or in a customer-oriented field with a technical background.
• Strong social skills and a good understanding of customer care core values.
• Experience in customer support, especially in technical environments.
• Understanding of process automation and ability to provide consultation and technical support in this area.
• Experience managing applications in productive use.
• Structured approach, careful and precise work style.
• Fluent in German and active in English.

Benefits

• Home Office is actively supported through our Work from Anywhere framework.
• Access to best-in-class digital platforms enhanced with integrated AI support.
• Proven framework for agile work from anywhere.
• Continuous learning and improvement through Udemy for Business.
• No hierarchies, just international and open-minded teams.