Customer Support Specialist (German-speaking) - Remote

Overview

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

In Short

• Provide exceptional service and support to customers.
• Engage with customers via chat and email.
• Resolve complaints and challenges effectively.
• Maintain records of customer interactions.
• Communicate professionally and courteously.
• Identify opportunities for process improvements.
• Support the team in enhancing customer satisfaction.
• Work in a dynamic iGaming environment.
• Collaborate with management for service enhancements.
• Be part of a revolutionary gaming journey.

Requirements

• Fluency in German and English.
• Strong communication skills.
• Customer-oriented mindset.
• Ability to handle complaints professionally.
• Experience in customer support is a plus.
• Detail-oriented with strong record-keeping skills.
• Willingness to learn and adapt.
• Team player with a positive attitude.
• Ability to work in a fast-paced environment.
• Knowledge of iGaming is an advantage.

Benefits

• Opportunity to work in a growing industry.
• Dynamic and supportive work environment.
• Career development opportunities.
• Collaborative team culture.
• Competitive compensation package.
• Flexible working hours.
• Access to training and resources.
• Employee rewards and recognition programs.
• Engaging company events and activities.
• Work with a passionate team.