Customer Support Specialist - French & German Speaking - Remote

Overview

As a Customer Support Specialist at Aircall, you will advocate for customers by identifying and resolving their issues while promoting product education and guiding users through features.

In Short

• Work closely with clients to address their questions and concerns.
• Collaborate with a global support team to ensure customer satisfaction.
• Provide technical solutions and product guidance to users.
• Opportunity for growth within the organization.
• Encouragement of learning and development opportunities.
• Fluency in English, German, and French is mandatory.
• Experience in a SaaS B2B customer support role is preferred.
• Strong communication skills are essential.
• Familiarity with ticketing tools is required.
• Ability to work in an international and multilingual remote environment.

Requirements

• 1+ year of experience in customer support or transferable skills.
• Fluency in English, German, and French.
• Excellent written and verbal communication skills.
• Familiarity with ticketing systems.
• Understanding of CRM systems.
• Technical aptitude to explain concepts to customers.
• Strong time management skills.
• Empathy and ability to multi-task.
• Willingness to collaborate in a remote setting.

Benefits

• Supportive and collaborative work environment.
• Opportunities for career advancement.
• Encouragement for continuous learning.
• Work with a passionate and dedicated team.
• Impactful role in customer success.