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Team Lead - Online Call Center - Remote

Posted 2 days ago
Customer Service
Full Time
Italy

Overview

We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment.

In Short

  • Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
  • Monitor and evaluate daily performance, providing coaching and feedback
  • Track call metrics, conversion rates, and performance reports
  • Conduct regular one-on-ones, training sessions, and team meetings
  • Support agents in resolving escalated customer issues
  • Collaborate with management on strategy, reporting, and campaign planning
  • Ensure high-quality customer engagement and compliance with company policies

Requirements

  • Fluency in English and another language (German, Italian, Turkish preferred)
  • Experience in call center management or sales environments
  • Strong leadership and motivational skills
  • Ability to analyze performance metrics and implement improvements
  • Excellent communication and interpersonal skills

Benefits

  • Competitive salary
  • Opportunities for career advancement
  • Dynamic work environment
  • Supportive team culture
Neo Group logo

Neo Group

Neo Group is a dynamic and innovative company in the iGaming industry, dedicated to revolutionizing the gaming experience on a global scale. With a clear mission to achieve profitability and expansion in every market, Neo Group prioritizes the growth and well-being of its team members, fostering an environment where individuals can thrive. The company is committed to building a resilient global business that adapts to local market changes while enhancing the quality of life and growth opportunities for employees and partners alike. Guided by core values of Trust, Development, Stability, People-First, and Accountability, Neo Group is not just focused on business success but also on creating a vibrant community that values its people.

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