Call Center Lead - Remote

Overview

We are seeking a motivated Call Center Lead to oversee our call center operations and drive revenue growth for Sky Resorts. This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance.

In Short

• Oversee daily operations of the call center.
• Collaborate with front desk teams for seamless customer handoffs.
• Monitor reservation trends for revenue focus.
• Develop targeted sales strategies for struggling properties.
• Set and track performance goals for the team.
• Review call center data for improvement opportunities.
• Coach agents and front desk teams on sales techniques.
• Conduct training sessions on sales tactics and communication.
• Maintain knowledge of rates and inventory in software.
• Utilize Google Sheets for data processing and analysis.

Requirements

• 3+ years of experience in call center management or sales leadership.
• Ability to analyze data for revenue performance improvement.
• Experience in coaching sales teams.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills.

Benefits

• Opportunity to lead a team and impact company revenue.
• Work in a dynamic, fast-growing company.
• Supportive and team-oriented company culture.