Call Center Team Leader - Remote

Overview

The Call Center Team Leader is responsible for managing a team of call center professionals, ensuring excellent customer service delivery, and achieving company targets.

In Short

• Manage a team of call center agents.
• Facilitate excellent customer service.
• Monitor KPIs and company targets.
• Motivate and coach team members.
• Develop training and development plans.
• Foster relationships with other business units.
• Lead change management processes.
• Keep up to date with industry changes.
• Conduct 1-2-1s and team meetings.
• Ensure a positive work environment.

Requirements

• 1-3 years experience as a call center team leader.
• Strong leadership skills.
• Excellent communication abilities.
• Experience in coaching and mentoring.
• Ability to monitor and analyze KPIs.
• Proficient in change management.
• Knowledge of customer service best practices.
• Ability to work collaboratively with other teams.
• Strong problem-solving skills.
• Adaptability to industry changes.

Benefits

• Work from home flexibility.
• Opportunity for professional development.
• Dynamic work environment.
• Supportive team culture.
• Access to innovative tools and technologies.