Remote Otter LogoRemoteOtter

Helpdesk Support Level 1 - Remote

Posted 13 weeks ago
Customer Service
Full Time
USA

Overview

This role involves providing quick and effective assistance with information technology systems, guiding customers through troubleshooting and maintenance, and ensuring customer satisfaction.

In Short

  • Provide assistance with IT systems
  • Guide customers through troubleshooting
  • Listen to customer concerns
  • Prioritize customer satisfaction
  • Work with desktop support engineers
  • Respond to tech inquiries via various channels
  • Inform customers about IT products and services
  • Follow up with customers for satisfactory service
  • Communicate feedback to internal teams
  • Represent the company with professionalism

Requirements

  • Excellent problem-solving skills
  • Knowledge of computer systems
  • Ability to deliver clear instructions
  • Strong verbal and written communication skills
  • Commitment to exceptional customer service
  • Tech savvy with experience in tech-related fields
  • Ability to diagnose technical issues
  • Team-oriented mindset
  • Eagerness to learn new technologies
  • Experience in a help desk or customer support role

Benefits

  • Work from home flexibility
  • Opportunity to advance in a tech-focused company
  • Dynamic work environment
  • Supportive team culture
  • Access to training and development resources
MidWaretech logo

MidWaretech

MidWaretech is a forward-thinking company dedicated to empowering digital transformation through innovative Social Media and IT services. With over 20 years of experience in managing customer services in the Telecom and international sectors, MidWaretech focuses on helping businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. The company prides itself on maintaining a positive reputation while providing exceptional customer service through its virtual call center representatives, who are committed to ensuring customer satisfaction and support.

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