Lead Helpdesk Support Engineer - Remote

Overview

A Microsoft-centric Managed Services Provider that propels businesses into the digital age, with a global clientele and a diverse team distributed across various geographies, is looking for an exceptional Lead Helpdesk Support Engineer to provide technical leadership for our help desk team.

In Short

• Provide technical leadership for the help desk team.
• Drive exceptional technical outcomes and operational efficiency.
• Champion customer satisfaction.
• Guide technical excellence.
• Proactively address recurring challenges.
• Strong understanding of Microsoft Modern Workplace.
• Hands-on expertise in networking technologies.
• Experience with Connectwise Asio platform solutions.
• Work for a US-based company.
• Remote opportunity.

Requirements

• Exceptional technical skills.
• Leadership capabilities without direct management authority.
• Strong communication skills.
• Ability to work in a diverse team.
• Experience in customer service.
• Knowledge of Unifi and Meraki technologies.
• Proven track record in technical support.
• Ability to solve complex technical issues.
• Experience in a Managed Services Provider environment.
• Adaptability to changing technologies.

Benefits

• Work remotely.
• Join a diverse team.
• Opportunity to work with global clientele.
• Professional development opportunities.
• Competitive salary.
• Flexible working hours.
• Access to the latest technologies.
• Supportive work environment.
• Focus on customer satisfaction.
• Opportunity to lead and innovate.