IT Support Engineer (Helpdesk) - Remote

Overview

An overview paragraph about the job

In Short

• Provide remote (and occasionally on-site) technical support to clients
• Respond to end user tickets and requests
• Review and update documentation for clients and processes
• Manage client expectations and provide excellent service
• Utilize team resources and tools to efficiently solve issues
• Follow service delivery processes
• Engage vendors to drive resolutions for third party apps
• Identify the root cause and execute a plan to permanently resolve it
• Recognize recurring issues and patterns for discussion and remediation
• Participate in rotating on call schedule for after hours and weekends

Requirements

• Strong Windows Server and Desktop background
• 3-5+ years of experience in a similar role
• Experience with all Windows server and desktop versions
• Solid understanding of SANs, virtualization, and networking
• Knowledge of Active Directory / Group Policies
• Experience with Cloud Hosting Concepts / Azure
• Familiarity with Firewalls (SonicWall and Fortinet)
• Understanding of Networking - TCP/IP routing & subnets
• Experience with Virus / Malware removal
• Knowledge of Hardware / Software upgrades

Benefits

• Competitive salary
• Opportunity to work with a dynamic team
• Professional development opportunities
• Flexible working conditions
• Health benefits