IT Helpdesk Engineer - Remote

Overview

The role involves providing desktop, printing, and peripherals support, including 1st and 2nd level technical assistance for desktop clients and applications.

In Short

• Perform desktop and peripherals support.
• Provide 1st and 2nd level support for technical issues.
• Manage Windows 10 & 11 and MS Office applications.
• Troubleshoot issues related to personal computers and IP phones.
• Document all support calls comprehensively.
• Maintain high customer service standards.
• Respond to emails sent to the IRT distribution.
• Adhoc duties as assigned.
• Fresh graduates are welcome to apply.
• Excellent interpersonal and communication skills required.

Requirements

• Minimum Diploma in Computer Science/Information.
• Fresh Graduates are welcome to apply.
• Excellent interpersonal and communication skills.

Benefits

• Opportunity for continuous learning in IT technologies.
• Supportive work environment.