IT Help Desk Engineer - Remote

Overview

The IT Helpdesk Engineer will be responsible for delivering, maintaining, and improving our IT operations to ensure your colleagues can work seamlessly.

In Short

• Provide day-to-day IT operational support
• Resolve issues raised by users
• Maintain company-owned IT equipment
• Document procedures, guidelines, and projects
• Participate in the design and implementation of IT processes
• Manage internal IT applications
• Evaluate existing processes and translate opportunities into technical requirements
• Communicate with IT vendors when required
• Provide advice during audit engagements

Requirements

• 2-4 years of experience in IT Helpdesk or related role
• Strong communication skills in English
• Commitment to customer service
• Proficient in troubleshooting client issues
• Knowledge of operating systems (Mac OS / UNIX)
• Proficiency in hardware solutions
• Scripting and automation skills

Benefits

• Competitive compensation
• Employee-centric benefits
• Industry-leading maternity and paternity leave
• Wellness programs
• Remote work opportunities
• Access to continuous learning opportunities