Remote Otter LogoRemoteOtter

Helpdesk Engineer - Remote

Posted 9 weeks ago
DevOps / Sysadmin
Full Time
Philippines
60000 - 80000 PHP/month

Overview

The Helpdesk Engineer will be responsible for monitoring system performance, troubleshooting network issues, and providing IT support to ensure smooth operations.

In Short

  • Develop and update monitoring system templates.
  • Filter alerts and create email alert rules.
  • Monitor system performance and troubleshoot problems.
  • Diagnose network errors and performance issues.
  • Troubleshoot network issues effectively.
  • Monitor Office 365 alerts and identify issues.
  • Monitor security alerts and escalate issues.
  • Create incident reports for tracking.
  • Document network configurations and changes.

Requirements

  • Degree in Computer Science or related IT field.
  • Minimum 2 years of experience in relevant roles.
  • Experience with networking monitoring tools.
  • Familiarity with ConnectWise Automate and Zabbix is a plus.
  • Knowledge of Microsoft Intune and Active Directory.

Benefits

  • Home-based work environment.
  • Medical, dental coverage, and life insurance from day one.
  • Paid vacation and sick leave with conversion options.
  • Competitive salary package with annual appraisals.
  • Financial assistance program available.
  • Mandatory government benefits and 13th-month pay.
  • Regular company events and career growth opportunities.
ConnectOS logo

ConnectOS

ConnectOS is a leading provider of offshore talent, specializing in delivering premium resourcing and productivity solutions to organizations in Australia, New Zealand, the US, Canada, and the UK. Established over a decade ago, ConnectOS has rapidly grown to become one of the fastest-growing offshoring companies globally. The company is dedicated to helping clients optimize their business operations and activate their capability strategies through innovative resourcing solutions. With a vibrant and modern work environment located in the heart of Manila, Philippines, ConnectOS fosters high employee engagement and satisfaction. The company is committed to professional development, offering competitive benefits and opportunities for growth, making it an employer of choice in the industry.

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