Helpdesk Engineer - Remote

Overview

The Helpdesk Engineer will be responsible for monitoring system performance, troubleshooting network issues, and providing IT support to ensure smooth operations.

In Short

• Develop and update monitoring system templates.
• Filter alerts and create email alert rules.
• Monitor system performance and troubleshoot problems.
• Diagnose network errors and performance issues.
• Troubleshoot network issues effectively.
• Monitor Office 365 alerts and identify issues.
• Monitor security alerts and escalate issues.
• Create incident reports for tracking.
• Document network configurations and changes.

Requirements

• Degree in Computer Science or related IT field.
• Minimum 2 years of experience in relevant roles.
• Experience with networking monitoring tools.
• Familiarity with ConnectWise Automate and Zabbix is a plus.
• Knowledge of Microsoft Intune and Active Directory.

Benefits

• Home-based work environment.
• Medical, dental coverage, and life insurance from day one.
• Paid vacation and sick leave with conversion options.
• Competitive salary package with annual appraisals.
• Financial assistance program available.
• Mandatory government benefits and 13th-month pay.
• Regular company events and career growth opportunities.