Helpdesk Technician Level 1 - Remote

Overview

The Helpdesk Technician Level 1 will provide remote support to end-users, assisting with troubleshooting Windows and macOS issues, Microsoft 365 administration, networking, and other basic IT tasks. The ideal candidate should have excellent English communication skills and a willingness to learn.

In Short

• Provide remote technical support via phone, chat, and email.
• Troubleshoot common issues related to Windows, macOS, networking, and Microsoft 365.
• Assist with user account management, password resets, and system configurations.
• Support printers, peripherals, and basic software installations.
• Use remote support tools to diagnose and resolve issues.
• Document troubleshooting steps and resolutions in a ticketing system.
• Follow cybersecurity best practices and educate users on security awareness.

Requirements

• Strong customer service skills.
• Basic technical foundation.
• Excellent English communication skills.
• Willingness to learn.

Benefits

• ₱70,000 basic salary.
• $500 travel allowance.
• ₱5,000 health allowance.
• Paid Time Off.
• Annual Bonus (at risk).