Helpdesk Technician - Remote

Overview

The Helpdesk Technician will provide application support to clients, focusing on day-to-day operations, system navigation, and troubleshooting issues within SOS software.

In Short

• Provide application support to clients.
• Assist with system navigation.
• Troubleshoot issues within SOS software.
• Work in a hybrid model (3 days in office, 2 days remote).
• Full-time position with a focus on customer service.
• Join a dedicated and passionate support team.
• Contribute to enhancing legal technology solutions.
• Work hours are 09:00 – 17:30, Monday to Friday.
• Opportunity for growth and development in the legal sector.
• Report to the Support Supervisor.

Requirements

• Experience in application support or helpdesk roles.
• Strong troubleshooting skills.
• Understanding of legal software solutions is a plus.
• Excellent communication skills.
• Ability to work in a team-oriented environment.
• Customer-focused approach.
• Willingness to learn and adapt.

Benefits

• Opportunity to work with a leading legal technology provider.
• Hybrid working model for better work-life balance.
• Supportive team environment.
• Potential for career growth within the company.