Client Success Manager - Legal Tech - Remote

Overview

The Client Success Manager will work closely with clients in law firms to maximize their satisfaction and loyalty to LEAP's legal productivity software, ensuring effective product utilization and minimizing churn.

In Short

• Maximize client productivity using LEAP software features.
• Build trusted relationships by understanding client challenges.
• Work with key stakeholders to suggest productivity improvements.
• Identify at-risk accounts through monitoring metrics.
• Collate positive client testimonials for marketing.
• Represent client voice in product development and marketing.
• Collaborate with multiple teams to address client issues.
• Ensure timely logging of client activity in Salesforce.
• Attend and present at various client-focused events.
• Achieve individual and team targets.

Requirements

• 2+ years experience in a law firm.
• Proven negotiation and engagement skills.
• Track record of exceeding sales targets.
• Experience in navigating challenging client situations.
• Strong presentation skills.
• Willingness to travel within New Zealand.

Benefits

• Work that makes a real impact.
• Autonomy and trust in your role.
• Collaborate with passionate colleagues.
• Flexible working arrangements.
• Career growth opportunities.
• Additional paid wellbeing day and free gym membership.