Client Support Specialist - Remote

Overview

As a Client Support Specialist at LEAP, you will be part of a dynamic team dedicated to providing excellent customer service and support for LEAP's legal practice productivity solutions.

In Short

• Join a leading provider of LegalTech solutions.
• Work within a passionate Client Support Team.
• Resolve product and software issues for clients.
• Utilize Salesforce technology for client interactions.
• Maintain high standards of customer service.
• Handle a high volume of queries weekly.
• Build product knowledge to assist clients effectively.
• Participate in a flexible and hybrid working environment.
• Opportunities for career growth and development.
• Enjoy a supportive and fun workplace culture.

Requirements

• Qualifications in legal, accounting, or technology.
• Strong customer service skills, preferably in a professional environment.
• Ability to manage high-volume calls.
• Competent in MS Office applications.
• Problem-solving skills and adaptability.
• Experience in a help desk or call center is a plus.

Benefits

• Your work makes a real impact on local law firms.
• Autonomy and trust in your role.
• Work with passionate and authentic colleagues.
• Flexible working arrangements.
• Opportunities for career advancement.
• Well-being initiatives including gym memberships and wellness days.
• Social events and team-building activities.
• Catered meals and on-site amenities.