Client Support Specialist - Remote

Overview

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

In Short

• Answering phone calls and emails about administrative questions on behalf of sales and customers.
• Ordering supplies, interpreting statements, answering accounting-related questions, producing rate cards and reports.
• Communicating professionally, helpfully, and courteously.
• Expected to answer 80% of calls within 60 seconds and respond to emails within 3 hours.
• Support the sales team by performing essential administrative work.
• Act as the primary resource for internal and external inquiries.
• Learn about customers and their business operations.
• Contribute to the team’s success in APD’s growth.

Requirements

• Minimum of three years’ experience in customer service or client relations.
• Strong technical aptitude.
• Experience with finance and insurance products preferred.
• Strong problem-solving skills.
• Excellent customer service and interpersonal skills.
• Time management and multitasking abilities.
• Strong organizational skills and attention to detail.
• Demonstrates good judgment.

Benefits

• Opportunity to impact millions of lives.
• Work from home flexibility.
• Engagement with a supportive team.
• Professional growth opportunities.