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Client Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$56,250 - $92,500/year

Overview

The Client Support Specialist ensures the highest quality of client satisfaction by addressing inquiries and collaborating with various departments to meet client needs.

In Short

  • Responds to client and broker inquiries.
  • Collaborates with internal departments.
  • Creates commitment letters and inputs data.
  • Proactively offers solutions to enhance client experience.
  • Participates in projects as needed.
  • Adheres to process standards and procedures.
  • Manages multiple tasks and deadlines.
  • Identifies and resolves exceptions.
  • Excellent communication and interpersonal skills.
  • Knowledge of bank products and lending regulations.

Requirements

  • Bachelor's Degree or equivalent experience.
  • Experience in customer service or business processes.
  • Proficiency in Microsoft Office (Outlook, Excel, Word).
  • Knowledge of multifamily and commercial loan documents.
  • Ability to work independently and prioritize tasks.
  • Strong analytical and problem-solving skills.
  • Detail-oriented and organized.
  • Proven customer service skills.
  • Ability to work with all levels of management.
  • Must be knowledgeable in lending regulations.

Benefits

  • Competitive salary range.
  • Opportunities for career development.
  • Inclusive work environment.
  • Support for work-life balance.
  • Employee benefits package.

F.S.B.N

F8F Santander Bank N.A

F8F Santander Bank N.A. is a leading financial institution that serves both consumer and business clients across the United States. With a commitment to innovation and customer service, Santander Bank acts as a first point of contact for clients, assisting them with a variety of banking needs, including account management, transaction processing, and technical support. The bank emphasizes the importance of building strong relationships with customers and maintaining operational integrity while adhering to established policies and procedures. Santander values diversity and inclusion within its workforce, striving to create a supportive environment for all employees. The company is dedicated to making a positive impact on the lives of its clients and communities, embodying what it calls 'The Santander Effect.'

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