Representative, Dealer Operations - Remote

Overview

The Representative, Dealer Operations is responsible for supporting dealer partners by managing communications, resolving inquiries, and providing exceptional service while adhering to company policies.

In Short

• 100% remote position.
• Communicate with dealers via phone, mail, chat, and email.
• Handle cancellation requests and missing equipment claims.
• Provide customized solutions and negotiate settlements.
• Analyze data and collaborate with various departments.
• Document communication activity within the system.
• Exceptional service and conflict resolution are key responsibilities.
• Meet deadlines and manage multiple tasks effectively.
• Support new business initiatives with sales teams.
• Participate in special projects as assigned.

Requirements

• High school diploma or GED required.
• Bachelor's Degree in Business or Finance preferred.
• 1-3 years of experience in Auto Finance preferred.
• Experience in Call Center or Auto Dealership preferred.
• Proficient in Microsoft Office applications.
• Strong communication and organizational skills.
• Ability to handle multiple tasks and work under pressure.
• Excellent attention to detail.
• Ability to work independently and in a team.
• Willingness to adapt to changing environments.

Benefits

• Competitive salary range.
• Opportunities for personal and professional growth.
• Supportive work environment focused on engagement.
• Access to training and development resources.
• Inclusive and accessible application process.