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Customer Operations Representative - Remote

Posted 3 days ago
GoCardless logo

GoCardless

Customer Service
Full Time
Latvia
€1,500 - €2,300/month

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Overview

The Customer Operations Representative at GoCardless plays a vital role in supporting customers by providing excellent service via email and phone, ensuring a seamless experience while handling KYC checks and product usage inquiries.

In Short

  • Be the first point of contact for customer queries.
  • Provide phone and email support globally.
  • Ensure high-quality KYC reviews.
  • Monitor customer complaints on social media.
  • Guide customers in using the dashboard and products.
  • Analyse and report product issues.
  • Work in a fast-paced environment with challenging KPIs.
  • Participate in paid training and onboarding.
  • Handle a high volume of calls and emails.
  • Collaborate with various teams and stakeholders.

Requirements

  • Fluent in English (spoken and written).
  • Previous experience in customer support preferred.
  • Ability to handle high call and email volumes.
  • Strong attention to detail.
  • Comfortable with complex technical products.
  • Ability to work under pressure.
  • Willingness to work night shifts.
  • Ability to follow and improve processes.

Benefits

  • Medical cover and wellbeing support.
  • Work away scheme for up to 90 days.
  • Hybrid workplace model.
  • Equity for all permanently employed staff.
  • Generous holiday allowance and wellness days.

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