Customer Operations Representative - Remote

Overview

The Customer Operations Representative at GoCardless plays a vital role in supporting customers by providing excellent service via email and phone, ensuring a seamless experience while handling KYC checks and product usage inquiries.

In Short

• Be the first point of contact for customer queries.
• Provide phone and email support globally.
• Ensure high-quality KYC reviews.
• Monitor customer complaints on social media.
• Guide customers in using the dashboard and products.
• Analyse and report product issues.
• Work in a fast-paced environment with challenging KPIs.
• Participate in paid training and onboarding.
• Handle a high volume of calls and emails.
• Collaborate with various teams and stakeholders.

Requirements

• Fluent in English (spoken and written).
• Previous experience in customer support preferred.
• Ability to handle high call and email volumes.
• Strong attention to detail.
• Comfortable with complex technical products.
• Ability to work under pressure.
• Willingness to work night shifts.
• Ability to follow and improve processes.

Benefits

• Medical cover and wellbeing support.
• Work away scheme for up to 90 days.
• Hybrid workplace model.
• Equity for all permanently employed staff.
• Generous holiday allowance and wellness days.