Customer Relations Representative - Remote

Overview

Join Mitsubishi Motors North America (MMNA) and be part of a dynamic team that values innovation and excellence in the automotive industry. This role in Customer Relations focuses on understanding customer needs and providing essential support.

In Short

• Handle incoming customer calls and inquiries.
• Listen actively to customer concerns and provide support.
• Utilize call scripts to address specific inquiries.
• De-escalate conflicts and guide customers on vehicle features.
• Maintain high availability for communication channels.
• Update customer information in the CRM system.
• Provide information on dealership operations and Mitsubishi programs.
• Work in a hybrid setup after initial training period.
• Full-time attendance required, Monday to Friday.
• Perform additional duties as assigned.

Requirements

• 1+ years of college experience or equivalent work experience.
• Desire to grow in the automotive industry.
• Strong written and verbal communication abilities.
• Excellent customer service skills.
• Ability to manage heavy volumes with sound judgment.

Benefits

• Comprehensive healthcare coverage.
• Discounted Employee Lease Car program.
• 401(k) with company match.
• Professional development opportunities.
• Up to 30 days of paid time off.
• Hybrid working environment.
• Collaborative workspace.