Customer Operations Representative - Remote

Overview

As a Customer Operations Representative at Monzo, you will be the first point of contact for customers, ensuring they receive excellent service and support for their banking needs.

In Short

• Be the first point of contact for customer inquiries over the phone.
• Resolve customer issues with empathy and efficiency.
• Handle a variety of customer calls, from lost cards to app support.
• Participate in training and continuous coaching.
• Work in a team focused on delivering exceptional customer experiences.
• Available to work on a rotational basis, including weekends.
• Encouraged to work from home during certain events.
• Receive a competitive salary with stock options and benefits.
• Annual salary review and opportunities for personal development.
• Join a diverse and inclusive team committed to making money work for everyone.

Requirements

• Positive attitude and eagerness to learn.
• Excellent communication skills, both verbal and written.
• Ability to handle difficult conversations with resilience.
• Understanding of regulatory requirements in customer service.
• Ability to switch between tasks efficiently.
• Tech literate with basic computer skills.
• Must be a UK resident over 18 with the right to work in the UK.
• Availability for initial training without interruptions.
• Own a smartphone for customer support system access.
• Willingness to work flexible hours as needed.

Benefits

• Annual salary review.
• Share options as part of the compensation package.
• Up to 6% pension contribution.
• 34 days of holiday allowance per year.
• 8 weeks of paid sabbatical leave every 5 years.
• 25 days of paid sick leave.
• Optional health insurance.
• £1,000 learning budget for personal development.
• Provided with a Macbook laptop for work.
• Supportive and inclusive work environment.