Complaints Advisor - Remote

Overview

As a Complaints Advisor at Monzo, you will be at the forefront of customer service, helping to resolve complaints and improve customer experiences.

In Short

• Handle customer complaints via phone, email, and chat.
• Conduct investigations to provide fair outcomes.
• Support root cause analysis to mitigate future issues.
• Work in a customer-centric environment.
• Provide feedback to improve services.
• Collaborate with the Customer Operations team.
• Maintain empathy throughout the complaints process.
• Meet targets and deadlines.
• Participate in remote training for 6 weeks.
• Work remotely from the UK.

Requirements

• Experience as a regulated complaint handler.
• Extensive experience in writing final responses.
• Strong communication skills, both verbal and written.
• Ability to handle customer issues confidently.
• Adaptability to a fast-paced environment.
• Detail-oriented with a focus on fair outcomes.
• Reliable internet access and a private workspace.
• Comfortable using a laptop and other technology.
• Empathetic approach to customer service.
• Ability to explain complex issues simply.

Benefits

• Salary of £24,750 - £29,625 per year.
• Learning budget of £1,000 per year.
• Remote work flexibility.
• Access to company-provided equipment.
• Comprehensive benefits package.
• Inclusive and diverse work environment.
• Opportunities for professional growth.
• Supportive team culture.
• Focus on employee well-being.
• Engagement in company missions and values.