Complaints Adviser - Remote

Overview

This role is for a tenured FCA-regulated Complaints Adviser who will handle customer complaints via telephone and written communication, ensuring a high level of customer service and satisfaction.

In Short

• Remote position based in the UK
• Salary range of £24,750 - £27,250 per year
• Focus on handling customer complaints and providing resolutions
• Requires experience in complaint handling and writing final responses

Requirements

• Experience as an FCA-regulated Complaints Adviser
• Extensive experience in writing final responses
• Strong telephone communication skills
• Ability to investigate and resolve complaints
• Empathetic and customer-focused approach

Benefits

• Learning budget of £1,000 per year
• Work laptop provided
• Flexible working environment
• Comprehensive benefits package