Complaints Officer - Remote

Overview

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are off to a strong start.

In Short

• Join a fast-growing fintech company.
• Resolve complex customer complaints.
• Build relationships with customers and departments.
• Ensure fair and objective decisions.
• Work in small teams of exceptional people.
• Handle complaints in a regulated environment.
• Communicate effectively with customers.
• Maintain knowledge of FCA regulations.
• Contribute to product and process improvements.
• Enjoy flexible working arrangements.

Requirements

• Experience in resolving complaints.
• Aptitude for investigating and problem-solving.
• Ability to manage a varied caseload.
• Strong record-keeping skills.
• Good knowledge of FCA regulation.
• Strong letter writing skills.
• Ability to work under pressure.
• Sound moral compass for customer outcomes.
• Ability to adapt to operational needs.
• Excellent communication skills.

Benefits

• Opportunity to scale a successful fintech company.
• Best-in-class compensation, including equity.
• Work from home on Mondays and Fridays.
• Fully stocked kitchen in the office.
• Private health insurance coverage.
• Inclusive and open workspace environment.