Fraud & Disputes Specialist - Remote

Overview

As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team.

In Short

• End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks.
• Customer-Centric Resolution: Communicate empathetically with customers throughout the process.
• Operational Excellence: Execute structured processes using digital systems and identify improvements.
• Continuous Learning: Stay ahead of emerging fraud typologies and regulatory changes.
• Prior experience with credit or debit card fraud required.
• Knowledge of Mastercard guidelines advantageous.
• Strong organizational skills in a fast-paced environment.
• Digitally savvy and detail-oriented.
• Excellent communication skills in English.
• Customer-focused and accountable.

Requirements

• Prior experience working with credit or debit card fraud, disputes, or chargebacks.
• Good working knowledge of scheme rules and regulatory standards.
• Ability to navigate complex customer scenarios with empathy.
• Strong organizational and prioritization skills.
• Digitally savvy and eager to embrace automation.
• Detail-oriented and process-driven.
• Excellent written and verbal English communication skills.

Benefits

• Opportunity to scale up one of the world’s most successful fintech companies.
• Best-in-class compensation, including equity.
• Work from home every Monday and Friday.
• Fully stocked kitchen in the office.
• Private health insurance coverage.
• Equal-opportunity employer promoting inclusivity.