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Senior Disputes QC Specialist - Remote

Posted 2 weeks ago

Overview

Mercury is building a banking stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives.

In Short

  • Complete manual quality assessments of dispute resolution processes.
  • Create quality dashboards and trend reports.
  • Provide actionable insights and recommendations based on quality assessments.
  • Drive quality calibration with internal and external stakeholders.
  • Assist in the development of dispute quality processes.
  • Maintain knowledge of industry best practices and compliance regulations.
  • Participate in special projects and process improvements.

Requirements

  • 4+ years of experience in the finance industry focusing on quality for card and ACH transaction disputes.
  • Strong understanding of Reg E dispute requirements.
  • Familiarity with Mastercard and/or Visa chargeback rules.
  • Highly motivated self-starter, comfortable in a high-risk environment.
  • Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards.
  • Empathy and understanding in communication.
  • Ability to communicate complicated concepts clearly.
  • Curiosity about the US banking system and startups.

Benefits

  • Base salary, equity (stock options), and benefits.
  • Highly competitive salary and equity ranges.
  • Offers based on experience, expertise, and geographic location.

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