Senior Disputes Specialist - Dispute Processing - Remote

Overview

Mercury is building a banking stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives.

In Short

• Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases.
• Work with partners and internal team members to assess information from users regarding disputes.
• Manage a high-volume caseload within service level agreements.
• Submit chargebacks to Mastercard as needed.
• Document rationale for risk decisions with supporting documentation.
• Maintain a positive user experience while mitigating risks.
• Handle high complexity or escalated dispute cases.
• Write clear documentation on current processes.
• Serve as a subject matter expert to cross-functional teams.
• Identify opportunities to improve processes through tooling changes.

Requirements

• 5+ years of card disputes intake and resolution experience.
• Strong understanding of RegE dispute requirements.
• Familiarity with Mastercard and/or Visa chargeback rules.
• Experience in banking, fintech, or financial services.
• Highly motivated self-starter, comfortable in a high-risk environment.
• Knowledge of banking products such as ACH and debit cards.
• Ability to communicate complicated concepts clearly.
• Curiosity about the US banking system and startups.

Benefits

• Competitive base salary and equity (stock options).
• Regular updates to salary and equity ranges based on industry data.
• Consideration of experience, expertise, and geographic location in offers.