Senior Disputes Specialist - Strategic Projects - Remote

Overview

Mercury is building a banking stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives.

In Short

• Own and maintain dispute procedures, acting as a subject matter expert of the dispute resolution process.
• Support new products and tooling launches, working closely with various teams.
• Collaborate with internal stakeholders to ensure accurate processing of disputes.
• Identify and execute opportunities to improve processes through tooling changes.
• Handle high complexity or escalated dispute cases.
• Support bank partner audits using dispute expertise.
• Maintain a positive user experience while mitigating risks.

Requirements

• 5+ years of card disputes intake and resolution experience.
• 2+ years of experience building programs or processes.
• Strong understanding of RegE dispute requirements.
• Familiarity with Mastercard and/or Visa chargeback rules.
• Strong project and stakeholder management expertise.
• Experience in banking, fintech, or other financial services.
• Experience with customer-facing queues and escalations.
• Experience with Zendesk or similar CRM tools.
• Highly motivated self-starter, comfortable in high-risk environments.
• Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards.

Benefits

• Competitive base salary and equity (stock options).
• Comprehensive benefits package.
• Diversity and belonging initiatives.
• Equal Employment Opportunity employer.
• Reasonable accommodations for applicants with disabilities.