Sales Order Processing Specialist - Remote

Overview

The Sales Order Processing Specialist is responsible for accurately processing customer purchases and managing account activations, while serving as the primary internal contact for customer-related inquiries.

In Short

• Process external customer purchase orders and account activations.
• Resolve customer issues related to purchases and provisioning.
• Maintain excellent rapport with both internal and external customers.
• Support sales and finance teams globally.
• Manage multiple priorities in a fast-paced environment.
• Work independently and perform under pressure.
• Communicate effectively with customers via email.
• Perform administrative duties as assigned.
• Possess strong attention to detail and organizational skills.
• Contribute to a remote-centric culture focused on well-being.

Requirements

• High level of computer literacy.
• Excellent verbal and written communication skills.
• Customer-retention focused mentality.
• Ability to prioritize and multitask effectively.
• 2-3 years of experience in order processing or customer service preferred.
• Experience with SalesForce and Netsuite is a plus.
• University degree required.

Benefits

• Remote-first culture.
• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Paid volunteer time.
• Retirement plan with match/contribution.
• Mental health support.