Risk & Fraud Specialist - Remote

Posted 3 days ago

All others

Full Time

Malta

Overview

As Risk and Fraud Specialist, you will be reporting directly to our Head of Customer Experience and working closely with our Director of Operations. You will be responsible for identifying, investigating, and mitigating risks related to fraud, abuse and financial activities within our iGaming operations. You will work closely with cross-functional teams to ensure the integrity of our platform, protecting both the company and its customers from potential financial and reputational damage. This role is ideal for someone with a strong background in fraud prevention and risk management, particularly in the iGaming sector. You will be playing a crucial role in maintaining and fostering a positive and highly productive work environment for our operations team.

In Short

Perform various risk assessments, including carrying out reviews on player accounts, gameplay, deposits and withdrawals to detect fraud, abuse and problematic gambling behaviour
Help improving fraud processes and fraud reporting
Reduce chargebacks, fraud and bonus abuse
Dealing with customer documentation and Know Your Customer (KYC) processes.
Work closely with colleagues in the Operations team and with people of all levels of business and develop strong working relationships with internal and 3rd party service providers.
Support and train the Operations Team agents with a special focus on fraudulent and bonus abuse activity
Suggest areas of improvement within the Operations Team and its procedures related to risk and fraud
Create and maintain documentation and knowledge base related to day-to-day operations with a special focus on risk and fraud
Provide business analysis and help to formulate fraud prevention strategy
Monitoring and reporting on overall fraud performance of the company

Requirements

Strong background in fraud prevention and risk management
Experience in the iGaming sector
Ability to work closely with cross-functional teams
Excellent communication skills
Ability to develop strong working relationships

Benefits

Hybrid work option
Frequent travel opportunities
Positive work environment

Rhino Entertainment Group

Rhino Entertainment Group is a dynamic company operating in the iGaming sector, focused on delivering a secure and engaging gaming experience for its customers. With a commitment to integrity and customer satisfaction, the company emphasizes the importance of risk management and fraud prevention within its operations. The team collaborates closely across various functions to uphold the platform's integrity, ensuring both financial security and a positive user experience. Based in Malta, Rhino Entertainment Group fosters a productive work environment and values strong relationships with both internal teams and external service providers.

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