Risk & Fraud Specialist - Remote

Overview

As a Lemon Squeezy Risk & Fraud Specialist, you will be responsible for our comprehensive approach to risk and fraud management, combining proactive monitoring, data analysis, dispute resolution, and maintaining tools for effective management.

In Short

• Monitor internal reporting and Stripe dispute percentages.
• Submit evidence to counter disputes and manage subscriptions.
• Identify and refund high-risk flagged purchases in Stripe promptly.
• Process refunds for purchases flagged with early fraud warnings in Stripe.
• Manage fraud and dispute tickets.
• Use and create scripts from data to analyze and identify fraudulent activities.
• Analyze credit card brand distributions and email patterns to detect fraud.
• Manage and update the Risk/Fraud score.
• Collaborate with cross-functional stakeholders to mitigate risk.
• Work independently and collaboratively in a fast-paced technical environment.

Requirements

• 5+ years experience with risk-related processes and investigations in a payments / financial institution.
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.
• Experience investigating and mitigating card testing and account takeover attacks.
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows.
• Self-motivated, self-starter, accountable for success and growth, problem solver, team player.
• Proven track record of successfully handling sensitive interactions with users.
• Clear and effective written and oral communication skills.
• Able to troubleshoot and create detailed reports for engineering on technical issues.
• Ability to work independently and collaboratively in a fast-paced technical environment.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborate with a talented team across various functions.
• Contribute to the mission of increasing the GDP of the internet.
• Engage in meaningful work that impacts businesses globally.