Finnish Speaking - Customer Experience Agent - Remote

Overview

We’re looking for passionate, people-focused individuals with excellent communication skills to join our friendly, fun, and dynamic team at Rhino Entertainment. You'll bring positive energy to every interaction, assisting customers with a variety of queries.

In Short

• Provide outstanding customer service through live chat and email in both Finnish and English
• Communicate directly with other teams and providers to solve customer queries in the most efficient way
• Provide an enhanced customer experience by swiftly and safely processing customers' withdrawals
• Contribute to team effort by achieving personal KPI’s to support departmental SLA’s.
• Escalate matters that require further attention from internal teams, ensuring timely resolutions
• Take ownership of customer cases that cannot be resolved at the point of contact and see them through to full resolution
• Process KYC and documentation, and conduct any enhanced due diligence when required
• Provide insight into current customer feedback and help shape our systems, processes, FAQs, and Knowledgebase within Operations and wider Country Management
• Maintain a customer focused approach by consistently prioritizing the player experience
• Any ad/hoc queries required by business such as analysing customer contact trends and patterns, and providing context around these

Requirements

• Fluency in Finnish and English
• Excellent communication skills
• Experience in customer service roles
• Ability to work in a dynamic environment
• Strong problem-solving skills
• Familiarity with KYC processes
• Team player with a positive attitude
• Ability to handle multiple tasks efficiently
• Willingness to learn and adapt
• Experience with customer feedback analysis is a plus

Benefits

• Dynamic and fun work environment
• Opportunities for professional growth
• Supportive team culture
• Flexible working hours
• Competitive salary and benefits