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Dutch Speaking Customer Experience Agent - Remote

Posted 23 weeks ago
Customer Service
Full Time
Spain

Overview

ComeOn Group is a leading global player in the iGaming market, striving to offer the best possible customer experience. We are looking for passionate individuals to join our team as Customer Experience Heroes.

In Short

  • Resolve customer queries via calls, live chat, and email
  • Take ownership of customer cases
  • Communicate with other teams to solve problems
  • Approve customer withdrawals
  • Process KYC and documentation
  • Run daily security checks
  • Achieve personal KPIs
  • Provide insight into customer feedback
  • Analyze customer contact trends

Requirements

  • Fluent in Dutch
  • Interest in sports and casino
  • Analytical and problem-solving skills
  • Able to adapt to shift work
  • Customer service experience is a plus
  • Able to multitask

Benefits

  • Competitive remuneration package
  • Company bonus scheme
  • One-time bonus for workstation setup
  • Up to 40 days remote work per year
  • Wellbeing allowance
  • Breakfast and lunch at the office
ComeOn Group logo

ComeOn Group

ComeOn Group, founded in 2008, is a prominent global player in the iGaming market, having launched its first online brand in 2010. The company operates over 20 brands on its proprietary platform, delivering a secure and innovative player experience in casino and sports betting across multiple markets. With a workforce of over 500 talented employees spread across 7 main locations, ComeOn Group is dedicated to providing exceptional user experiences and fostering a vibrant, collaborative work environment. The company embraces a hybrid work model, allowing flexibility while maintaining a strong focus on creativity and innovation.

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