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Dutch Speaking Customer Experience Agent - Remote

Posted 10 weeks ago
ComeOn Group logo

ComeOn Group

Customer Service
Full Time
Spain

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Overview

ComeOn Group is a leading global player in the iGaming market, striving to offer the best possible customer experience. We are looking for passionate individuals to join our team as Customer Experience Heroes.

In Short

  • Resolve customer queries via calls, live chat, and email
  • Take ownership of customer cases
  • Communicate with other teams to solve problems
  • Approve customer withdrawals
  • Process KYC and documentation
  • Run daily security checks
  • Achieve personal KPIs
  • Provide insight into customer feedback
  • Analyze customer contact trends

Requirements

  • Fluent in Dutch
  • Interest in sports and casino
  • Analytical and problem-solving skills
  • Able to adapt to shift work
  • Customer service experience is a plus
  • Able to multitask

Benefits

  • Competitive remuneration package
  • Company bonus scheme
  • One-time bonus for workstation setup
  • Up to 40 days remote work per year
  • Wellbeing allowance
  • Breakfast and lunch at the office

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