Dutch Speaking Customer Experience Coordinator - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to announce a wonderful opportunity for a Dutch Speaking Customer Experience Coordinator to join our team in a fully remote capacity from anywhere in Greece. As a leading recruitment agency focused on helping individuals find employment in their native languages, we operate across various sectors including online media, gaming, healthcare, retail, and many more. In this key role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries are resolved efficiently and professionally. If you have a passion for customer service and are fluent in Dutch, we would love for you to join our dynamic team!

In Short

• Serve as the primary point of contact for Dutch-speaking customers, managing inquiries with professionalism and care.
• Interact with customers via various communication channels, including phone, email, and chat.
• Develop an in-depth understanding of our products and services to assist customers accurately.
• Effectively resolve customer issues and concerns to ensure satisfaction and loyalty.
• Collaborate with internal teams to relay customer feedback and support service improvement initiatives.
• Follow up with customers to ensure ongoing satisfaction and gather additional insights.
• Analyze customer interactions and prepare reports to identify trends and recommend enhancements.

Requirements

• Fluency in Dutch is essential.
• Strong communication skills.
• Experience in customer service roles.
• Ability to work independently in a remote environment.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Work from anywhere in Greece.
• Join a dynamic and supportive team.
• Opportunities for professional development.
• Flexible working hours.