French Speaking Customer Experience Coordinator - Remote

Overview

Patrique Mercier Recruitment PT is pleased to announce an opening for a French Speaking Customer Experience Coordinator in a remote position based in Greece. Our agency specializes in helping candidates find rewarding job opportunities in their native languages across various sectors, including online media, gaming, healthcare, retail, and more. In this role, you will be instrumental in delivering outstanding support to our French-speaking clients, ensuring their inquiries are addressed promptly and professionally. If you are passionate about customer service and fluent in French, we would be thrilled to have you join our vibrant team!

In Short

• Act as the primary point of contact for French-speaking customers, managing their inquiries with professionalism and care.
• Provide support through multiple communication channels including phone, email, and chat.
• Develop an in-depth understanding of our products and services to assist customers accurately.
• Resolve customer issues swiftly to enhance satisfaction and build loyalty.
• Collaborate with internal teams to share customer feedback and contribute to service improvements.
• Conduct follow-ups with customers to ensure continued satisfaction and gather valuable insights.
• Analyze customer interactions and prepare reports to identify trends and areas for enhancement.

Requirements

• Fluency in French is essential.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently in a remote environment.
• Problem-solving skills and a customer-oriented mindset.
• Familiarity with customer support tools and software.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic and supportive team.
• Professional development opportunities.
• Competitive salary and benefits package.