Czech Speaking Customer Experience Coordinator - Remote

Overview

Patrique Mercier Recruitment PT is pleased to present a remote opportunity for a Czech Speaking Customer Experience Coordinator to join our vibrant team while working from anywhere in Greece. As a leading recruitment agency, we specialize in connecting candidates with exceptional job opportunities in their native languages across various sectors, including online media, gaming, healthcare, retail, and more. In this essential role, you will be the first point of contact for our Czech-speaking clients, ensuring their inquiries and needs are handled with the utmost care and professionalism. If you are passionate about delivering outstanding customer service and are fluent in Czech, we invite you to apply!

In Short

• Serve as the primary contact for Czech-speaking customers, managing their inquiries with empathy and professionalism.
• Communicate with customers through various channels such as phone, email, and chat, ensuring timely responses.
• Maintain a comprehensive understanding of our products and services to provide accurate and helpful information.
• Efficiently resolve customer issues to enhance customer satisfaction and loyalty.
• Collaborate with internal teams to relay customer feedback and support the ongoing improvement of services.
• Conduct follow-ups with customers to ensure continued satisfaction and to gather insightful feedback.
• Analyze customer interactions and prepare reports to identify trends and opportunities for service enhancement.

Requirements

• Fluency in Czech is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently and remotely.
• Problem-solving skills.
• Familiarity with customer feedback analysis.

Benefits

• Work remotely from anywhere in Greece.
• Join a vibrant team.
• Opportunity to connect with clients across various sectors.
• Professional development opportunities.