Dutch Speaking Customer Experience Coordinator - Remote

Overview

Patrique Mercier Recruitment PT is excited to announce a remote opportunity for a Dutch Speaking Customer Experience Coordinator to join our dedicated team while working from anywhere in Greece. As a leading recruitment agency focused on connecting candidates with job opportunities in their native languages, we operate across various sectors including online media, gaming, healthcare, retail, and more. In this role, you will be essential in providing outstanding support to our Dutch-speaking clients, ensuring their inquiries are addressed efficiently and with a high level of professionalism. If you are passionate about customer service and fluent in Dutch, we would love to invite you to be a part of our vibrant team!

In Short

• Act as the primary contact for Dutch-speaking customers, managing their inquiries and providing exceptional support.
• Communicate effectively with customers through multiple channels, including phone, email, and chat.
• Develop and maintain a comprehensive understanding of our products and services to provide accurate assistance.
• Resolve customer issues efficiently to enhance satisfaction and foster loyalty.
• Collaborate with internal teams to relay customer feedback and contribute to service improvement initiatives.
• Follow up with customers to ensure ongoing satisfaction and to gather additional insights.
• Analyze customer interactions and create reports to identify trends and recommend enhancements.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently and manage time effectively.
• Problem-solving skills to address customer inquiries.
• Familiarity with reporting and analysis.

Benefits

• Work remotely from anywhere in Greece.
• Join a vibrant and dedicated team.
• Opportunity to develop skills in customer service.
• Engage with diverse sectors and clients.