Customer Experience Agent (French Speaking) - Remote

Overview

Whatnot is the largest livestream shopping platform in North America and Europe, committed to building the future of ecommerce by bringing together community, shopping, and entertainment.

In Short

• Interact with buyers and sellers ensuring a positive experience
• Resolve customer issues regarding payments, orders, and shipments
• Become an expert in Whatnot's products and processes
• Collaborate with other departments to resolve open questions
• Seek opportunities to improve the overall customer experience

Requirements

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Fluent in English and French
• Understanding of Ecommerce and Marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customer service
• Proactive problem-solver
• Knowledge of collectibles is a plus
• Bachelor's degree preferred
• Previous start-up experience is a plus

Benefits

• Flexible Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Care benefits including food and wellness allowances
• Retirement; Pension plan
• Parental Leave with 16 weeks of paid leave