Trust & Safety Agent, 2026 New Grad - Remote

Overview

The Trust & Safety team is responsible for maintaining the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases.

In Short

• Regularly review potentially suspicious behavior to support the company in protecting good users.
• Meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product.
• Conduct in-depth transaction-level reviews and discover trends for stronger results.
• Communicate with customers in response to inquiries related to trust and risk.
• Provide inbound email and chat-based customer service for users needing assistance.
• Investigate Trust & Risk cases with medium complexity and maintain customer satisfaction.
• Work with other departments to research and resolve open questions.
• Efficiently work through a backlog of open issues and monitor performance.
• Review key metrics and utilize data to make informed decisions.
• Represent the company with integrity and professionalism.

Requirements

• A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) or equivalent practical experience.
• Strong communication skills to explain things clearly and compassionately.
• A customer-first attitude and a desire to solve problems with ownership.
• Ability to multitask and learn new systems quickly.
• A team player mindset with a drive to improve processes.
• Internship or part-time experience in customer service, retail, hospitality, or support preferred.
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus.
• Weekend availability required.

Benefits

• Flexible Time off Policy and Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support with setup allowance and monthly cell phone/internet allowance.
• Care benefits including wellness and childcare allowances.
• Retirement options with employer match.
• Monthly allowance to dogfood the app.
• 16 weeks of paid parental leave.