Trust & Safety Manager - Remote

Overview

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform.

In Short

• Develop definitional protocols to identify trust-breaching customer experiences.
• Establish processes for monitoring trust-breaching incidents.
• Design Trust Policies for marketplace participation.
• Lead product feature benchmarking across relevant companies.
• Develop expertise in health and safety expectations in food.
• Act as liaison between legal compliance and product teams.
• Support Fraud and Security Teams with Trust-building strategies.
• Provide advice on response strategies to trust-breaching events.
• Lead internal fact gathering for legal investigations.
• Attend Trust and Safety/Marketplace Risk Conferences.

Requirements

• 7+ years of relevant experience in Safety & Trust or comparable Operations.
• 4-year accredited College program, advanced study preferred.
• Proven track record of customer-centric problem solving.
• Experience in compliance monitoring is a plus.
• Exceptional written and oral communication skills.
• Proactive and eager to understand the business.
• Self-starter in identifying and filling knowledge gaps.
• Strong desire to solve problems.

Benefits

• Market competitive salary.
• Stock options.
• 12 paid holidays.
• Flexible PTO.
• 401K with ezCater match.
• Health/dental/FSA.
• Long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work options.
• Opportunities for career growth.