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Trust & Safety Manager - Remote

Posted 2 weeks ago
Project Management
Full Time
CA, USA

Overview

The Trust and Safety Manager will build and execute systems to improve the quality of Serve Robotics operations by investigating safety incidents, implementing quality measures for stakeholders, collaborating across teams, and people leadership.

In Short

  • Consolidate and manage Trust and Safety incident tickets.
  • Develop expertise in Serve Robotics processes.
  • Collaborate with Operations, Legal, Policy, and Product teams.
  • Leverage data to identify gaps in policy enforcement.
  • Apply quantitative data to make swift decisions on enforcement issues.

Requirements

  • 3+ years relevant experience in Trust and Safety or related role.
  • Bachelor’s Degree.
  • Advanced proficiency in spoken and written English; Spanish is a plus.
  • Exceptional problem-solving and strategic thinking skills.
  • Strong collaboration skills and self-motivated.
  • Experience in program management for efficiency and quality.

Benefits

  • Opportunity to work in an innovative robotics company.
  • Collaborative and agile team environment.
  • Impact on the future of urban delivery solutions.
Serve Robotics logo

Serve Robotics

Serve Robotics is an innovative company focused on transforming urban logistics through the use of advanced robotics. Their flagship product, a personable sidewalk robot, aims to alleviate congestion in city streets by facilitating efficient deliveries, thereby enhancing accessibility for local businesses and customers alike. With a team of experienced professionals from the tech industry, Serve Robotics leverages cutting-edge technologies such as machine learning and computer vision to solve real-world challenges while prioritizing user experience. The company fosters a collaborative and respectful work environment, driving the evolution of robotic deliveries from a novel concept to a commonplace solution in urban settings.

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