Director, Data & Analytics - Operations - Remote

Overview

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

Our Operations organization runs millions of orders a year across a three-sided marketplace of corporate customers, restaurant partners, and delivery providers. We’re on a path to $10B in GMV and getting there depends on how well we execute in operations.

Reporting to the Chief Operations Officer, you’ll be at the intersection of data and execution. You will own the analytics function that tells us whether our network is healthy, where our costs are leaking, how our partners are performing, and what we should do next — before the problem shows up in a complaint. You will translate operational complexity into the forward-looking signal that drives decisions, build the team and infrastructure to do it at scale, and partner directly with the COO and senior ops leaders to shape how ezCater operates at $10B.

In Short

• Serve as a key thought partner to the COO and Operations leadership team.
• Own the strategic direction and roadmap for Operations analytics.
• Lead and develop a team of 7 analysts.
• Build a data-driven operations culture.
• Champion a test-and-learn mindset across the ops org.
• Own the data foundation for Operations analytics.
• Partner closely with Data Tech, Technology, Product, and Finance.

Requirements

• 10+ years of progressive experience in analytics or data science.
• Direct experience working in a multi-sided marketplace.
• Proven ability to build and scale an analytics function.
• Deep expertise in operational analytics.
• Exceptional analytical depth.
• Expert-level fluency across the modern data stack.
• Demonstrated ability to shape strategy at the leadership level.
• A strong bias toward action.
• Ability to travel up to 5 days per quarter.

Benefits

• Market competitive salary.
• Stock options.
• 12 paid holidays.
• Flexible PTO.
• 401K with ezCater match.
• Health/dental/FSA.
• Long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work options.
• Employee meal program.