Trust & Safety Program Manager - Remote

Overview

The Trust & Safety Program Manager will safeguard Canva's community by ensuring regulatory compliance, preventing harmful content, and securing account integrity, thereby empowering users to create with confidence.

In Short

• Lead cross-functional teams to develop safety initiatives.
• Manage moderation program service delivery and performance goals.
• Develop workflows for Trust & Safety operations.
• Conduct data analysis and prepare business reports.
• Enforce Trust & Safety policies and handle escalations.
• Track and analyze operational metrics for improvements.
• Collaborate with global teams to localize safety policies.
• Fluency in Mandarin and proficiency in English required.
• Experience in trust & safety operations or related fields.
• Strong understanding of China’s regulatory landscape.

Requirements

• Experience in trust & safety operations, content moderation, or risk management.
• High attention to detail and resilience under pressure.
• Analytical skills with operational metrics tracking experience.
• Ability to work with product, engineering, and legal teams.
• Comfortable working with ambiguity and structuring problems.

Benefits

• Opportunity to make a significant impact on user safety.
• Work in a dynamic and collaborative environment.
• Engage with a diverse range of stakeholders.
• Contribute to the growth of a trusted platform.
• Develop skills in operational excellence and safety initiatives.