Senior Program Manager, Trust & Safety - Remote

Overview

The Senior Program Manager for Trust & Safety at Etsy will lead complex programs focused on risk and fraud, ensuring a safe marketplace for buyers and sellers.

In Short

• Lead complex programs related to Trust & Safety initiatives.
• Focus on Risk & Fraud management.
• Collaborate with Product, Engineering, and Operations teams.
• Improve fraud defenses and reduce abuse.
• Conduct business reviews and synthesize findings.
• Drive alignment across multiple stakeholder groups.
• Manage third-party vendor performance.
• Ensure operational readiness for program launches.
• Anticipate and mitigate risks across interconnected workstreams.
• Support a diverse and inclusive workplace.

Requirements

• 9+ years of experience in program or project management.
• Experience in Trust & Safety Risk & Fraud preferred.
• Ability to lead large, complex initiatives.
• Strong operational instincts and documentation skills.
• Highly collaborative with effective partnership skills.

Benefits

• Competitive salary and equity package.
• Annual performance bonus.
• Comprehensive benefits supporting employees and families.
• Commitment to diversity, equity, and inclusion.