Trust & Safety New Associate - French - Remote

Overview

The Trust & Safety New Associate role focuses on providing customer service support, resolving queries, and handling escalations while working within a team in a telecommute capacity.

In Short

• Role involves solving routine problems based on guidelines.
• Primary interaction is with the team and supervisor.
• Requires working in rotational shifts.
• Focus on managing customer queries and complaints.
• Impact decisions on personal work closely supervised.
• Requires proficiency in French (C2) and English (C1).
• Aligns with Customer Support vertical.
• Work is a transformation of customer service into a strategic differentiator.
• Qualifications include a Bachelor’s Degree.
• Entry-level position (0 to 1 years of experience).

Requirements

• Bachelor's Degree required.
• 0 to 1 years of experience in customer service.
• Fluent in French (C2) and English (C1).
• Ability to work in rotational shifts.
• Strong problem-solving skills.
• Excellent communication skills.
• Team player with a narrow scope of work.
• Ability to follow detailed instructions.
• Experience in handling customer complaints.
• Understanding of service level agreements (SLAs).

Benefits

• Inclusive and diverse work environment.
• Support for physical, mental, and financial health.
• Opportunities for certifications and learning.
• Recognition as one of the World’s Best Workplaces™.
• Collaboration with exceptional people and technology.
• Possibility to create long-lasting positive value.
• Empowerment to make a difference.
• Engagement in innovative and competitive projects.
• Commitment to equal employment opportunities.
• Opportunity to work remotely.