Commerce Delivery Lead Senior Manager - Remote

Overview

We are seeking a dynamic and strategic Delivery Lead to serve as the primary client contact point for project success, strategy, and deployment. This role focuses on driving team growth, providing advisory on eCommerce strategy, and ensuring the seamless operation and enhancement of Direct-to-Consumer (DTC) websites.

In Short

• Serve as the primary client contact point for project success.
• Lead the development and execution of eCommerce strategies.
• Provide high-level strategic consulting to clients.
• Collaborate with senior stakeholders to define business objectives.
• Oversee the operation and enhancement of DTC websites.
• Drive marketing initiatives to support eCommerce growth.
• Act as a trusted advisor to clients.
• Ensure timely resolution of issues and continuous improvement.
• Inspire and motivate teams to achieve project objectives.
• Foster a culture of innovation and high performance.

Requirements

• 7-10 years of experience in customer and growth strategies.
• 5 years of leading consulting projects or 6-8 years related industry experience.
• Extensive knowledge in luxury retail and consumer goods.
• Proven expertise in developing eCommerce strategy.
• Strong client relationship management and communication skills.
• Ability to manage DTC website operations.
• Fluent in Cantonese and English; Mandarin preferred.
• Strategic thinking and problem-solving capabilities.

Benefits

• Opportunities for skill development and certifications.
• Support for physical, mental, and financial health.
• Inclusive and diverse work environment.
• Recognition as one of the World’s Best Workplaces™.
• Engagement with exceptional people and leading technology.