Senior Delivery Manager - Remote

Overview

Masabi is driving the fare payment revolution, powering the journeys of millions worldwide with fare collection platforms for public transport.

In Short

• Lead and nurture Launch Operations across a globally distributed team.
• Focus on automation, collaboration, and continuous improvement.
• Manage a team of ~30 people, including 5 pod leads.
• Ensure high-quality, timely product configuration deployments.
• Encourage measurable improvements in team velocity and efficiency.
• Foster a psychologically safe and empowering team culture.
• Collaborate with Customer Support, Engineering, and Product teams.
• Drive delivery forecasting and support tracking of velocity trends.
• Contribute to internal tooling and automation initiatives.
• Represent Launch Operations in planning and alignment meetings.

Requirements

• Experience leading technical delivery or project management teams.
• Familiarity with configuration, platform launch, or product deployment workflows.
• Strong collaborator with a talent for uniting stakeholders.
• Passionate about improving workflows and applying automation.
• Clear communicator who builds trust across multiple levels.
• Experience with support or operations teams.
• Background in mobility, SaaS, DevOps, or platform services is a plus.

Benefits

• 15 days paid vacation plus 18 public holidays.
• Private Healthcare.
• Monthly team bonding allowance.
• Choice of a workstation.
• Ability to work for up to 3 months per year from any country.
• Access to a training allowance of up to $750 USD.
• Fun and collaborative environment.